![]() ![]() We cannot and will not accept claims or liability for damages or costs arising from the non-delivery under any circumstances. Ourselves or the carrier will endeavour to contact you either prior to or on the date of delivery should this arise. There may be times where due to unforeseen circumstances, out of our control, a delivery cannot be made. In these cases, customers must then arrange to have their goods collected at their own cost).Īll deliveries & delivery date bookings are made on a “Best Endeavour” basis. There may be cases in regional or remote areas where delivery stops at a Service Centre or the nearest storage facility or depot. We deliver door to door Australia Wide* (*door to door delivery only applies to areas where a carrier will deliver to. WHERE WE DELIVER TO – All deliveries are to the front door-step of a ground floor dwelling only. Please see below for more specific information regarding size of deliveries and location. For all orders, you will receive an email from us stating which carrier your item has been dispatched with and you will then receive further instructions from either ourselves or the relevant carrier. In the unlikely event that your item is out of stock, we will contact you within 2 working days to discuss if you wish to backorder the item, offer an alternative (wherever possible) or for us to issue a full refund (this does not apply to “pre-order items”).ĭELIVERY PROCESSES – We use several carriers and will choose a carrier based on the item size, and the delivery address. If ordered with an In-Stock item, the entire order will be shipped as one order once the outstanding stock is available. This includes back-ordered and advance order items. IN-STOCK/BACK-ORDER ITEMS – Unless otherwise arranged and agreed with the Sales Team, all orders will be shipped together. There may be exceptions such as the Christmas and New Year period when this will be longer. We endeavor to dispatch orders within 3-7 business days of receiving full payment during normal business times of the year.
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